Job Description
D-Fend Solutions Inc., the world leader in Counter Unmanned Aerial Vehicles, (c-UAVs)/Counter Drone Technologies is seeking a Professional Services Lead to join our growing North American Team.  The position is based in the Mclean VA office.

Job Description:

    • Proactively engage customers on a regular basis to prevent issues and problems, working with the team to resolve them
    • Be Responsible for customer  technical support, training & field operations, focusing on Customer success
    • Lead project execution, contract deliveries, and overall execution
    • Lead Support and Maintenance renewal, working directly with customers and Sales leads to ensure annual warranties and renewals are managed and received
    • Support sales process and sales team as a technical expert of our CUAS product
    • Take part in technical activities and processes with customers
    • Be the customer’s trusted advisor for all operational and technical aspects of their CUAS mission
    • Be responsive to customer issues, and lead Technical troubleshooting of both HW and SW related issues
    • Deliver local customer trainings and Demos

Required skills & experience:

    • Proven experience as a post sales / professional services lead, project management and tech support with focus on technology products and solutions
    • Working experience in technical customer support organizations and managing projects delivering products or solutions
    • Consistently come to work with a Positive, proactive attitude,  and readily embrace a culture of change
    • Ability to travel up to 50% within the United States
    • Flexibility to be responsive to customer calls  outside of working hours to support customer issues
    • ( Desired)  PMP certification or equivalent

Required Knowledge:

    • Experience working with multidisciplinary systems (SW & HW).
    • Familiarity of RF systems.
    • Familiarity with Networking & Telecommunications
    • Desired – Familiarity with protocols (HTTP/HTTPS, SSH, ICMP, TCP/UDP)