Job Description
D-Fend Solutions Inc., the world leader in Counter Unmanned Aerial Vehicles, (c-UAVs)/Counter Drone Technologies is seeking a Professional Services Lead to join our growing North American Team. The position is based in the Mclean VA office.
Job Description:
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- Proactively engage customers on a regular basis to prevent issues and problems, working with the team to resolve them
- Be Responsible for customer technical support, training & field operations, focusing on Customer success
- Lead project execution, contract deliveries, and overall execution
- Lead Support and Maintenance renewal, working directly with customers and Sales leads to ensure annual warranties and renewals are managed and received
- Support sales process and sales team as a technical expert of our CUAS product
- Take part in technical activities and processes with customers
- Be the customer’s trusted advisor for all operational and technical aspects of their CUAS mission
- Be responsive to customer issues, and lead Technical troubleshooting of both HW and SW related issues
- Deliver local customer trainings and Demos
Required skills & experience:
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- Proven experience as a post sales / professional services lead, project management and tech support with focus on technology products and solutions
- Working experience in technical customer support organizations and managing projects delivering products or solutions
- Consistently come to work with a Positive, proactive attitude, and readily embrace a culture of change
- Ability to travel up to 50% within the United States
- Flexibility to be responsive to customer calls outside of working hours to support customer issues
- ( Desired) PMP certification or equivalent
Required Knowledge:
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- Experience working with multidisciplinary systems (SW & HW).
- Familiarity of RF systems.
- Familiarity with Networking & Telecommunications
- Desired – Familiarity with protocols (HTTP/HTTPS, SSH, ICMP, TCP/UDP)
